JoyLink Answer Center

The JoyLink Answer Center is a self-service database of technical information about Joylink Enterprises Inc. products. This knowledge base is built from frequently asked questions (FAQs) fielded by our Customer Information and Technical Support groups.

If you can't find what you're looking for on our site, please feel free to contact us: support@joylinkhk.com.
 
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  •    How to further control the products before they access to markets?
    Before any Joylinks product goes to market, through retailer brands or our own brands, we carefully test and qualify, both in our own testing laboratories and with the help of independent organizations, such as SGS, BV...To ensure provide quality products consistently.
  •    Why choose Joylink Enterprises Inc.
    With more than 20 years of manufacturing and marketing experiences, Joylink Enterprises Inc. provides products and services for individuals over 40 countries and regions in the world. We focus on the optimum quality products, technology innovation, mature logistics, advanced managerial system, progressive services...Striving to be a superior partner of long-term & win-win relationship.
  •    Some common change times of diapers include
    • Every morning

    • After a nap

    • Before bedtime

    • After a bowel movement

  •    What questions need to be considered when you're looking for a diaper?

    • The right size for baby

    • Diaper shaped

    • Diaper offer all-around stretch for a snug fit

    • The material soft and comfy

  •    How to dispose the Joylinks® products?

    Joylinks® products should be disposed of in a garbage bin; Do not flush down the toilet. 

  •    Can I request some free samples to test the market?

    We are glad to send you some of our samples by courier company for making analysis and testing the prevailing markets.

  •    What the functions of wipes except for diapers change?

    Wipes are very versatile. Beyond diaper changes, use them to clean messy faces or hands, or to de-stick sticky surfaces.

  •    How can we test the performance of a diaper?

    The best way to measure diaper performance is to evaluate its most important attributes: Absorbent Capacity, Absorbent Retention, Speed of Absorption, Diaper Re-wet, Fit and Comfort.

  •    What if my baby gets a diaper rash?
    To treat diaper rash, it is important to change your baby's diapers frequently to reduce moisture on the skin.  Here are some tips as follow for reference:
    • Change diaper as soon as possible after they become wet or soiled.
    • Clean baby's genital area thoroughly after each bowel movement and allow the area to dry, being careful not to rub the skin too much or too harshly.
    • Avoid wipes with fragrance or alcohol.
    • When putting on a fresh diaper, don't secure it too tightly, but rather allow some air to circulate.

  •    How can I prevent diaper rash ?
    While diaper rash is pretty common, here are some tips to keep your little one's bottom rash-free:
    • Make sure you change your baby's diaper as soon as possible after they become wet or soiled.
    • Clean your baby's genital area thoroughly after each bowel movement and allow the area to dry, being careful not to rub the skin too much or too harshly.
    • Coat your baby's bottom with a thin layer of protective ointment or petroleum jelly.
    • When putting on a fresh diaper, don't secure it too tightly, but rather allow some air to circulate.
    • Try using diapers treated with petrolatum in the topsheet that touches your baby's skin.
    • Keep a close watch on the diaper area if your child is taking antibiotics or has diarrhea, and change diapers frequently.
  •    Is there any safety information I need to know about diapers ?
    It's important to keep diapers where they should be, on your baby's bottom. Don't let your baby put the diaper in his mouth. Discard any diaper that has become torn or unsealed, and read the warning label on all bags.
  •    What's the best method to weigh my baby ?
    The easiest way to weigh your baby is to first hop on the scale yourself. See how much you weigh, then see how much you weigh when you hold your baby. If you subtract your weight, you'll know how much your baby weighs.
  •    What size diaper is right for my baby ?
    Just like you, babies like to wear things that fit just right. Choose a size that does not sag or gap, even as your baby crawls and plays. This will help prevent leaks. Packages of each products give guidelines that represent the average weight for a particular size. And remember, when you move up a size, you gain absorbency.
  •    How many diapers will I change a day ?

    In the first couple of months, you may find yourself changing diapers up to 10 times in 24 hours. Diapers should be changed whenever they are wet or soiled. Your baby will often (but not always) let you know. With a super-absorbent diaper, you can tell if it's wet by feeling for lumps in the absorbent material.

    Here are some common times for changing diapers:

    • Right before or right after every feeding
    • After every bowel movement
    • Before bedtime
    • When your baby wakes up
    • When you go out with your baby
  •    How are disposable diapers made?

    Disposable diapers are made from common materials that have a long history of safe use in a variety of everyday consumer products. An average diaper is primarily made of cellulose, polypropylene, polyethylene and a super absorbent polymer, as well as minor amounts of tapes, elastics and adhesive materials. Advances in each of these materials have enabled diapers to become lighter, thinner and more effective.

  •    I have noticed crystals and gel in the diapers. What are these materials, and are they harmful ?

    The crystals and gel are forms of the superabsorbent polymer used in the diaper to trap wetness away from baby's skin. Superabsorbent diapers offer significant skin health benefits; by trapping wetness away from baby's skin they help keep the skin drier and healthier. This material turns liquid into a gel, helping to prevent leakage. Occasionally, you may see small beads of gel that escape from the diaper or on baby's skin, but the gel is nontoxic and will not harm the baby.

    The superabsorbent material, also known as polyacrylate absorbents, is part of a family of polymers that have extraordinary absorbency. The safety of superabsorbent material has been proven in over 400 consumer safety tests studying every way a person could come in contact with it-through skin contact, or a baby's eating it out of normal curiosity. Each study has consistently demonstrated the safety of this material.

  •    I found some of the ink from the diaper on my child's skin. Is it safe ?
    The safety of our products is our priority. Our diapers feature colorful graphics for many years and you can be assured that all components in our diapers, including the ink, have been thoroughly tested and are safe.
  •    What causes diaper rash ?
    Friction rash is the most common rash. It affects all babies at one time or another. It is common on areas where friction is most pronounced, like the inner thighs or under the elastic of diapers that are too tight. It is a good idea to "air" baby out for a while. Irritant rash affects baby's bottom. Generally, it comes from contact with stool enzymes or irritants such as harsh soaps, baby wipes, detergents, or topical medicines.
  •    How do I store diapers before the expiry date ?
    Under normal circumstances, diapers should be used within three years from the date of manufacture. Store the diaper packs in a clean and dry area away from direct sunlight, before and after opening. If the packs are stored in high temperature conditions, the packaging or the diapers may become deformed. Diaper may also absorb smells if they are stored in places with strong odors. Please store the diapers with care.
 
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